How can we help?
30 articles
- Move your bookings over from another booking systemWhat to set up before the switch, what our team brings across from your old system, and what stays behind.
- Find and connect apps in the MarketplaceBrowse the apps you can connect to Stampede, filter them by category and open each one to set it up.
- Products, prices or customers are not syncing from SquareA Square change is missing in Stampede? Run Sync from Square on Products, then check the item is stocked at that venue in Square.
- Compare marketing results across your venuesSee campaigns, sends, delivery, opens, clicks and the bookings credited to your campaigns, across venues.
- Compare covers and deposits across your venues in ReportsSee covers served, arrivals, course timings and allergies, then deposits collected against agreed, across your venues.
- Restore archived areas, tables and booking typesBring back an archived area, table, combination, booking type or special date from the Archived menu in Bookings.
- Read your booking numbers in ReportingSee bookings, covers, sources, deposits, pre-orders and Square orders over time, by booking type or across venues.
- Limit covers per slot and leave gaps between bookingsCover limits, slot limits and table buffers pace how busy a service gets. What each one does and where to set it.
- Choose your booking optionsSet slot limits, same-day notice, booking alerts, online changes, dogs, a custom reference, accessibility requests and what guests must fill in.
- Booking statuses, and why Seated matters with SquareStatuses track a table from booked to complete. Marking Seated moves a deposit onto the Square bill, and Complete frees the table.
Topics
Bookings
79 articlesBooking types, tables, the day planner, events and enquiries.79 articlesGetting started
19 articlesThe first things to set up, and where everything lives.19 articlesAccount and billing
18 articlesYour team, signing in, your data, invoices and payments.18 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
33 articlesEmail campaigns, automations and audiences.33 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
21 articlesLoyalty schemes, rewards and gift cards.21 articlesGuest Wi-Fi
41 articlesThe guest Wi-Fi portal and what it collects.41 articlesSquare and integrations
22 articlesConnecting Square and the other apps Stampede works with.22 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.