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Choose your booking options

Set slot limits, same-day notice, booking alerts, online changes, dogs, a custom reference, accessibility requests and what guests must fill in.

2 min read

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In short: in Main Settings › Booking Options, turn on what you need, fill in its fields, then click Save changes.

where to find it

Steps

  1. Go to Bookings › Main Settings › Booking Options, then choose your venue.
  2. Turn on the options you want and fill in their extra fields.
  3. Click Save changes.
turn on what you need
OptionWhat it doesExtra fields
Affects daily coversCounts bookings towards daily cover limitsCovers per time slot, Bookings per time slot
Same-day bookingsGuests can book on the dayMinimum advance notice
Booking alertsGuests leave details when their time is not available, and are emailed if a slot opensNone
Allow online amendmentsGuests change their own booking onlineAmendment time buffer, Amendment not possible message
Pet-friendly bookingsGuests can bring dogsMaximum dogs per booking
Custom reference fieldCollects something like a hotel room or membership IDField label, Required, Show on day planner, Internal use only
Wheelchair access, Highchairs, Buggy / stroller spaceGuests can ask for theseNone

Using booking types? Base configuration covers bookings with no type (save with Save changes). To change one type only, open it under Booking types and click Save followed by its name.

What guests fill in when they book

  • Online, every guest must give their first and last name, a valid email and a valid phone number. The phone field has a country picker, set to the UK to start.
  • The dogs question only shows while Pet-friendly bookings is on. Turn it off to remove it.
  • Allergens, dietary needs and occasions are chosen in guest preferences.

The custom reference is not showing

  1. Check Custom reference field is on, with a Field label.
  2. Check Internal use only is off. When it is on, guests never see the field.
  3. Using booking types? Open each type under Booking types, turn on Custom reference field there too, then click Save followed by its name.

Good to know

  • Covers per time slot, Bookings per time slot, Booking alerts, accessibility requests and Nested booking types are venue-wide, set under Base configuration.
  • Nested booking types lets guests and staff book booking types one after another in one booking (add-ons, packages and party tiers). Off, none are offered.
  • See how guests change or cancel a booking.
  • FOH, Bookings Manager, Marketing and IT cannot see Main Settings.
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