How can we help?
25 articles
- Square bill missing from a booking, or on the wrong oneSquare bills find their booking through the table. Fix Table Mappings, move a bill to the right booking, or unlock its tables.
- Use the booking panel: tables, emails, cancel and SquareOpen a booking to add notes, move tables, resend emails, cancel with a charge or move a Square bill.
- Change a guest's details on a booking, or move it to another tableEdit the name, email, phone, time or party size from the booking, and move it by changing its Tables.
- Run service from the Day PlannerMake and amend bookings, move tables, take payments, seat guests and follow the day's covers from one screen.
- Switch user on a shared device with a PINSet a 4-digit PIN, then swap who is signed in on a shared tablet or till from the Day Planner without typing passwords.
- The Square connection dropped: reconnect and check what brokeSquare orders or bookings stopped syncing? Check Square POS Overview, reconnect and map venues, then check table matches and products.
- Why a service got overbooked, and how to stop itOverbooking happens when staff save past a warning. Turn off Allow staff override, set cover limits and add a table buffer.
- Glossary: the words Stampede usesPlain meanings for the words you meet in Stampede, such as cover, Seated, booking type, special date, audience and SnapGuard box.
- The table QR code opens the wrong menu, or nothingGuests scan a table code and see no menu, the wrong menu or the wrong table. Check the menu is live now, then the zone and the code.
- Connect your Square accountLink Square, switch on the Reservation API for your venue and match your tables so bookings, deposits and orders sync.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.