How can we help?
46 articles
- Switch user on a shared device with a PINSet a 4-digit PIN, then swap who is signed in on a shared tablet or till from the Day Planner without typing passwords.
- Find your way around the Day Planner headerWhat each Day Planner header button does, from dates and search to stats, orders, walk-ins and More options.
- Move between your venues and organisationsSwitch between venues or see all of them at once, and move between organisations if you belong to more than one.
- SnapGuard IT setup: one trunk port on a managed networkFor the venue's IT company: one trunk port, guest VLAN 912, an open SSID and an outbound tunnel. The settings, firewall rules and fixes.
- Close or change hours for a day, a private event or ChristmasClose the venue, or change or switch off a service, for one day or a date range.
- Charge guests for Wi-FiSwitch a venue to paid Wi-Fi, connect Stripe or PayPal, and create the plans guests can buy to get online.
- Create Square discounts from StampedeCreate discounts that apply automatically on your Square devices, or plain discounts your team applies at the till.
- Getting started: your first things to set upA checklist for a new Stampede account: secure your login, invite your team, connect tills and payments, and set up bookings.
- Turn on two-factor authenticationProtect your Stampede login with a 6-digit code from an authenticator app as well as your password.
- A report is empty or will not loadCheck your dates, venues and Square connection, then try a shorter date range or fewer venues.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.