How can we help?
57 articles
- Your booking page has a new layoutEvery venue now uses the same booking page. Old links still work, and you change its content and look in Landing Page.
- Set up an automated workflowBuild a workflow that sends emails automatically when a guest does something, then switch it on and follow each guest's run.
- Connect Stripe to take deposits and chargesConnect Stripe for deposits, charges and full payment, switch to another Stripe account, and see when a Square venue does not need it.
- Find your way around the Day Planner headerWhat each Day Planner header button does, from dates and search to stats, orders, walk-ins and More options, and what the lines and marks on the timeline mean.
- Limit covers per slot and leave gaps between bookingsCover limits, slot limits and table buffers pace how busy a service gets. What each one does and where to set it.
- A page will not load or save: what to try and what to send usA blank page, an error or a change that will not stick? Reload, sign in again or try another browser, then send us the build info.
- Email guests asking for a reviewEmail guests for a review after they leave the Wi-Fi or their booking is complete. Set the wording, sender and timing, and send guests to Tripadvisor too.
- Turn off the Wi-Fi login pageSwitch the Stampede login page off a guest network when you pause, leave or change owner, on a SnapGuard box, UniFi or other Wi-Fi kit.
- Set up your guest Wi-Fi login pageChoose what guests fill in, the welcome message, sign-in options and where guests land once online, in Captive Portal Settings.
- Guests see no times, or a booking type is missing, on your booking pageGuests see no times, or say you are fully booked when you are not? Check booking type, hours, limits and blocks in this order.
Topics
Bookings
79 articlesBooking types, tables, the day planner, events and enquiries.79 articlesGetting started
19 articlesThe first things to set up, and where everything lives.19 articlesAccount and billing
18 articlesYour team, signing in, your data, invoices and payments.18 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
33 articlesEmail campaigns, automations and audiences.33 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
21 articlesLoyalty schemes, rewards and gift cards.21 articlesGuest Wi-Fi
41 articlesThe guest Wi-Fi portal and what it collects.41 articlesSquare and integrations
22 articlesConnecting Square and the other apps Stampede works with.22 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.