How can we help?
32 articles
- Your SnapGuard box shows as offlineYour SnapGuard Wi-Fi box shows offline or degraded. Restart it in the right order, then read the Health page.
- Why we recommend a SnapGuard box at every venueWhat a SnapGuard box does for your guest Wi-Fi, and why running the login page on your own controller works but is less reliable.
- Set up a new SnapGuard boxPlug in a new SnapGuard box, confirm it with its password, link it to your venue, and what to check if it will not come online.
- Order a SnapGuard box and track itOrder SnapGuard boxes from the Hardware page, pay and give your delivery address at checkout, and follow each order from placed to online.
- Your first week with Guest Wi-FiAn ordered checklist for guest Wi-Fi: get your box online, set up and brand the login page, test it, then read who connected.
- Glossary: the words Stampede usesPlain meanings for the words you meet in Stampede, such as cover, Seated, booking type, special date, audience and SnapGuard box.
- Check your SnapGuard health and setupRun the SnapGuard health checks, read Healthy, Degraded and Offline, retry a failed build, and see who does what from delivery to go-live.
- SnapGuard IT setup: one trunk port on a managed networkFor the venue's IT company: one trunk port, guest VLAN 912, an open SSID and an outbound tunnel. The settings, firewall rules and fixes.
- Check your boxes on the Hardware pageSee every SnapGuard box in your organisation, which venue it serves and whether it is online, and swap or move a box.
- SnapGuard vendor playbooks: the four settings in your controllerThe four SnapGuard settings in your controller's own menus: UniFi, DrayTek, Fortinet, Meraki, Omada, Aruba, Ruckus, Mist, Netgear, Zyxel, MikroTik, Cisco/HP.
Topics
Bookings
79 articlesBooking types, tables, the day planner, events and enquiries.79 articlesGetting started
19 articlesThe first things to set up, and where everything lives.19 articlesAccount and billing
18 articlesYour team, signing in, your data, invoices and payments.18 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
33 articlesEmail campaigns, automations and audiences.33 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
21 articlesLoyalty schemes, rewards and gift cards.21 articlesGuest Wi-Fi
41 articlesThe guest Wi-Fi portal and what it collects.41 articlesSquare and integrations
22 articlesConnecting Square and the other apps Stampede works with.22 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.