How can we help?
8 articles
- A Square sale is not showing in Stampede reportsA Square sale missing from Reports? Check the dates and venues first. Open tabs, refunds and unlinked venues are counted differently.
- See gift card sales in Gifting reportsSee the value and number of gift cards that are active, redeemed, unpaid or refunded, for all cards and each card type.
- See your Square revenue across venuesSee net revenue, orders, average order and open tabs from Square, by channel and venue against venue.
- See what a menu sold and report across venuesOpen a menu's report for takings, best sellers and busy hours, or use Orders for totals by venue or across your group.
- Sell tickets for an eventSell tickets for an event with prices and capacity per ticket type, take payment up front and scan guests in at the door.
- Try Voice AI, the AI receptionist for your phone lineWhat Voice AI does for your venue's phone line, how to try a demo call and how to ask for it.
- Connect a bank account for gift card salesConnect the Stripe account your gift card sales are paid into, on the Gifting setup page.
- Set standard UTM values with the UTM PlannerSave standard UTM source, medium and campaign values, so every tracked link your team makes uses the same names.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.