Sell tickets for an event

Create the event

1. Go to Bookings › Events › Ticketed Events, then choose your venue.
2. Click New ticketed event.
3. Add a Name, Description and Header image.
4. Leave On sale on. Use Hidden to share by direct link only.

Dates, doors and tickets

1. Under Dates, pick every date it runs.
2. Choose a Capacity pool (Per date or Whole event). Turn on Timed entry for arrival slots.
3. Set Doors Open and Close times. Keep Take card details for free tickets on so no-shows can be charged.
4. Under Ticket types and capacity, add each ticket type with its price and capacity.

Cap how many tickets sell

1. Under Ticket types and capacity, set each type's Capacity. The total across your types is the most you can sell.
2. Per date gives every date the full capacity. Whole event shares one capacity across all dates.
3. Set Max tickets per order, or Max tickets per person (for the whole event, matched on email or phone). Leave them blank for no limit.

To sell a set number for different spaces, such as the garden and inside, make each space its own ticket type with its own capacity.

See what a guest bought

1. Click Tickets on the event's row. Each ticket type shows Sold, In checkout and Remaining.
2. Search by name, email or reference, then click the order.
3. The order shows each ticket holder's tickets and any Extras. Click Resend to email a holder their tickets again.

On the night

1. Click Door on the event's row.
2. Click Start camera to scan guests in, or type a code and press Admit.
3. Print or Export the door list as a backup.

On Square venues, the scanner cannot read a Ticket barcode set to Square. Find the guest on the door list.

Cancel and refund

1. Click Tickets on the event's row.
2. Click the order.
3. Click Cancel whole order, or tick tickets and click Cancel.
4. Choose Full, Part or No refund, and a Reason.
5. Click Cancel tickets.

Tickets cancelled, refund failed means the tickets stay cancelled and the places go back on sale, but the refund did not go through. Cancelling again will not retry it, so refund from the charges list or your payment provider.

Check it worked

Open the event's web link to see what guests see, then share it.

Good to know

• Raising a price later never re-charges anyone who has already bought.
• With no doors opening time, During event hours shows Nothing will be blocked.
• Only Admin, Moderator, General Manager and Reports can set up ticketed events. FOH and Bookings Manager cannot see Ticketed Events.