How can we help?
15 articles
- A loyalty reward will not scanWhen a reward or loyalty QR code will not scan, check the scheme, type the card code, or redeem the reward from the guest's profile.
- Redeem vouchers and loyalty codes with ScannerUse the Scanner to redeem a guest's voucher, check a loyalty card or jump to gift card redemption, from any venue.
- Scan a loyalty card or rewardScan a guest's loyalty QR code to see their points and redeem rewards, or enter the code by hand if the camera will not read it.
- Give guests a unique code with a loyalty rewardUpload a CSV of your own voucher codes for a loyalty reward, so each guest who redeems it gets one code of their own.
- Import loyalty members from another systemUpload a CSV of members and their points, check it, choose whether to email them, then start the import and track each row.
- Your first week with LoyaltyAn ordered checklist for launching a loyalty scheme: connect Square, create the scheme, points and rewards, share it, then scan.
- Let guests save their loyalty card to Apple or Google WalletGuests save their loyalty card to Apple Wallet or Google Wallet. Preview how it looks and see how many guests use it.
- A guest cannot find their loyalty cardServe the guest from their profile now, then send them the rewards link so they can sign in and save their card again.
- Sell tickets for an eventSell tickets for an event with prices and capacity per ticket type, take payment up front and scan guests in at the door.
- A guest's points did not go on after their visitFind out why a visit earned no loyalty points, fix the cause in Edit scheme, then add the missing points by hand.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.