How can we help?
12 articles
- See every guest interactionList every guest interaction, such as a visit, Wi-Fi login or order, and search it by email, venue or data source.
- Add or correct a guest's pointsCheck the guest's points history against what their spend should earn, then add the missing points from their profile.
- Set how guests earn loyalty pointsSet how many points guests earn for what they spend through Square, add spend tiers, and cap points per visit or per guest.
- See how fast you reply and how many enquiries you winSee how fast your team replies to guest messages, and how many enquiries become confirmed bookings.
- Your first week with LoyaltyAn ordered checklist for launching a loyalty scheme: connect Square, create the scheme, points and rewards, share it, then scan.
- See your Square revenue across venuesSee net revenue, orders, average order and open tabs from Square, by channel and venue against venue.
- Compare covers and deposits across your venues in ReportsSee covers served, arrivals, course timings and allergies, then deposits collected against agreed, across your venues.
- Create API keys and webhooksCreate a client ID and secret for an app that uses the Stampede API, and send customer events to your own URL.
- A report is empty or will not loadCheck your dates, venues and Square connection, then try a shorter date range or fewer venues.
- Use the Reports areaSee every service in one report, pick dates and venues, group by day, week or month, and compare periods.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.