Set how guests earn loyalty points

In short: open your scheme, click Edit scheme, turn on Points for spend and set the points guests get per £.

Set a points rate

1. Go to Loyalty › Overview, then choose your scheme.
2. Click Edit scheme.
3. Under Square integration, turn on Points for spend.
4. Fill in For every (£) and They receive (points). 1 and 1 gives one point per £1.
5. Click Update scheme.

Or use spend tiers

Tiers give flat points by bill size. Under Spend tiers (shown once Points for spend is on), click Add tier, set Spend of at least and Points awarded, then click Update scheme. The highest tier reached is awarded, and spend below the lowest earns nothing. Remove all tiers to go back to the rate.

Or give fixed points per transaction

Under Points, turn on Default points mode, set the Default points value and click Update scheme.

Limits

• Points limit per transaction caps the points from one transaction (payment) (starts at 100).
• Points limit per customer caps a guest's total (starts at 1000).
• Enable cool down limits how often points can be earned. Set the Cool down period in seconds and the Points limit during cool down.

Check it worked

After a guest's next Square payment, check Interaction History for a Points issued line.

Good to know

• Points for spend needs Square connected. See connect your Square account.
• Points display divisor shows fractional points. With Divide points by at 2, 1 point shows as 0.5.
• Balance looks wrong? See add or correct a guest's points.
• Only Admin, Moderator, General Manager, Bookings Manager and Marketing can see Loyalty.