How can we help?
24 articles
- A guest cannot pay a deposit or payment linkWhat to try when a payment link fails for a guest, shows unpaid after they paid, or charges twice.
- Connect Stripe to take deposits and chargesConnect Stripe for full payment, and for deposits and charges if your venue does not take payments through Square.
- Google bookings: turn on or off, and chase depositsGoogle takes no payment and can skip your deposit rules. Turn Google bookings on or off, set their rules and email guests a payment link.
- Chase unpaid payment linksSet how often guests are reminded to pay, what happens at the deadline, and manage unpaid links on Outstanding Payments.
- What happens to a deposit when a guest cancelsCancelling never refunds a deposit by itself. Check your deposit terms, then refund it from the Charges page.
- Set up a quiz, live music or set-menu nightCreate a bookable event for live music, quizzes or a set menu, with its own party sizes, hours and charges.
- Wi-Fi stopped working after an internet or router changeChanged your internet provider, router or network controller? What to check, and what support needs to set it up again.
- A deposit did not come off the Square billThe deposit only moves onto the Square bill when the booking is marked Seated. How to push a missing one by hand.
- Take a deposit only for larger groups, or per coverSet a minimum party size so only bigger groups pay a deposit, and choose a per cover or flat amount.
- Connect your Square accountLink Square, switch on the Reservation API for your venue and match your tables so bookings, deposits and orders sync.
Topics
Bookings
74 articlesBooking types, tables, the day planner, events and enquiries.74 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
17 articlesYour team, signing in, your data, invoices and payments.17 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
30 articlesEmail campaigns, automations and audiences.30 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
31 articlesThe guest Wi-Fi portal and what it collects.31 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.