How can we help?
27 articles
- I cannot find a guest in CustomersSearch by full email or phone, clear any venue or tag filter, and check the guest has shared their details with you.
- Products, prices or customers are not syncing from SquareA Square change is missing in Stampede? Run Sync from Square on Products, then check the item is stocked at that venue in Square.
- Add or correct a guest's pointsCheck the guest's points history against what their spend should earn, then add the missing points from their profile.
- A guest's points did not go on after their visitFind out why a visit earned no loyalty points, fix the cause in Edit scheme, then add the missing points by hand.
- Find a guest in CustomersSearch every guest in your organisation by email or phone, filter by venue or tag, and open their profile.
- Create and manage Square customer groupsCreate, rename and delete Square customer groups from Stampede, so you can target discounts at the right guests.
- A guest has unsubscribed or opted outOpt a guest out of email or SMS yourself, check their consent, and why only the guest can opt back in.
- A guest asks you to delete or export their dataOpt a guest out of email or SMS yourself. To delete or export their data, email support the same day.
- Build an audience to send toBuild a group of guests from conditions such as visits, tags, birthdays or email activity, preview who matches, then use it in campaigns.
- Read a guest's profileSee a guest's visits, spend, recent orders, tags, marketing, latest review and Wi-Fi data in one profile.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.