How can we help?
19 articles
- Where did reviews, covers and vouchers go?Most features moved rather than going. Where to find reviews, cover counts and voucher redemption now.
- Cover counts on the Day Planner look wrongWhat the Day Planner counts as covers, and what to check when the numbers do not match.
- Glossary: the words Stampede usesPlain meanings for the words you meet in Stampede, such as cover, Seated, booking type, special date, audience and SnapGuard box.
- Guests see no times, or a booking type is missing, on your booking pageGuests see no times, or say you are fully booked when you are not? Check booking type, hours, limits and blocks in this order.
- Limit covers per slot and leave gaps between bookingsCover limits, slot limits and table buffers pace how busy a service gets. What each one does and where to set it.
- A Square sale is not showing in Stampede reportsA Square sale missing from Reports? Check the dates and venues first. Open tabs, refunds and unlinked venues are counted differently.
- Track bookings with Meta Pixel and Google AnalyticsAdd your GA4 measurement ID and Facebook pixel ID in Bookings › Tracking, so your booking page reports searches and bookings.
- I cannot find a guest in CustomersSearch by full email or phone, clear any venue or tag filter, and check the guest has shared their details with you.
- Products, prices or customers are not syncing from SquareA Square change is missing in Stampede? Run Sync from Square on Products, then check the item is stocked at that venue in Square.
- Why a service got overbooked, and how to stop itOverbooking happens when staff save past a warning. Turn off Allow staff override, set cover limits and add a table buffer.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.