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43 articles
- Brand your Wi-Fi login pagePick a brand kit and set the colours, logo, background and fonts for your Wi-Fi login page, with a live preview.
- Your first week with Guest Wi-FiAn ordered checklist for guest Wi-Fi: get your box online, set up and brand the login page, test it, then read who connected.
- Manage Wi-Fi across several venuesHow venue choice works in the Wi-Fi menu, what is shared across venues and what you set up for each one.
- Glossary: the words Stampede usesPlain meanings for the words you meet in Stampede, such as cover, Seated, booking type, special date, audience and SnapGuard box.
- Guests cannot connect: the Wi-Fi login page does not loadGuests join your Wi-Fi but the login page never appears. Restart your hardware in the right order, then check its status.
- Set up your guest Wi-Fi login pageChoose what guests fill in, add a welcome message and choose where they land once online, in Captive Portal Settings.
- Set up a brand kitCreate a logo, colours and fonts once for booking pages, emails, reviews and gift cards, then pick a kit per venue.
- Set up your booking pageAdd your venue description, photos, FAQs and a pop-up message, and choose the brand look of your booking page.
- The booking page shows an old venue name or menuUpdate the venue name in Basic settings, check booking type names and branding, and update pre-order menus in Ordering.
- What guest data your Wi-Fi collectsThe guest details you can ask for on the Wi-Fi login page, and how to set up the marketing opt-in.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.