How can we help?
10 articles
- Guests see Account needs attention on the Wi-FiThe Wi-Fi login page shows a billing message when your Stampede subscription has a payment problem. Check Billing and update your payment.
- For guests: you cannot get on a venue's Wi-FiVisiting a venue and stuck on its Wi-Fi login page? What each message means, what to try, and why the venue team is the one to ask.
- Stampede says subscription required, or guests see a billing messageAn unpaid invoice locks Stampede and the Wi-Fi login page. Pay it from Billing, or tell support if you have already paid.
- Guests cannot connect: the Wi-Fi login page does not loadGuests join your Wi-Fi but the login page never appears or shows an error. Restart in the right order, read the message, then send us the details.
- Charge guests for Wi-FiSwitch a venue to paid Wi-Fi, connect Stripe or PayPal, create the plans guests buy, and fix a guest who paid but cannot get on.
- Connect a UniFi controllerAdd your UniFi server with a local admin login, open its port to Stampede, map each site to its venue, and fix Login failed or Port blocked.
- Turn off the Wi-Fi login pageSwitch the Stampede login page off a guest network when you pause, leave or change owner, on a SnapGuard box, UniFi or other Wi-Fi kit.
- Guests log in but cannot get onlineGuests fill in the login page but cannot browse, or it hangs after the form. Check your controller connection, and what to send support.
- Check your boxes on the Hardware pageSee every SnapGuard box in your organisation, which venue it serves and whether it is online, and swap or move a box.
- Your SnapGuard box shows as offlineYour SnapGuard Wi-Fi box shows offline or degraded. Restart it in the right order, then read the Health page.
Topics
Bookings
79 articlesBooking types, tables, the day planner, events and enquiries.79 articlesGetting started
19 articlesThe first things to set up, and where everything lives.19 articlesAccount and billing
18 articlesYour team, signing in, your data, invoices and payments.18 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
33 articlesEmail campaigns, automations and audiences.33 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
21 articlesLoyalty schemes, rewards and gift cards.21 articlesGuest Wi-Fi
41 articlesThe guest Wi-Fi portal and what it collects.41 articlesSquare and integrations
22 articlesConnecting Square and the other apps Stampede works with.22 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.