How can we help?
7 articles
- Is it Stampede or our network? What Stampede looks afterStampede runs your guest Wi-Fi login page and your SnapGuard box. Your internet, router, controller and tills belong to your provider or IT company.
- Set up your guest Wi-Fi login pageChoose what guests fill in, the welcome message, sign-in options and where guests land once online, in Captive Portal Settings.
- Wi-Fi stopped working after an internet or router changeChanged your internet provider, router, controller or public IP? What to check, and what Stampede needs to connect again.
- SnapGuard IT setup: one trunk port on a managed networkFor the venue's IT company: one trunk port, guest VLAN 912, an open SSID and an outbound tunnel. The settings, firewall rules and fixes.
- SMS is not sendingSMS not going out? Hover over the greyed-out send button for the reason, or open the report to see failed and undelivered texts.
- An audience is smaller than expectedAudience count looks low, blank or stuck? Only opted-in guests can get email or SMS, every condition must match, and counts need refreshing.
- Booking statuses, and why Seated matters with SquareStatuses track a table from booked to complete. Marking Seated moves a deposit onto the Square bill, and Complete frees the table.
Topics
Bookings
79 articlesBooking types, tables, the day planner, events and enquiries.79 articlesGetting started
19 articlesThe first things to set up, and where everything lives.19 articlesAccount and billing
18 articlesYour team, signing in, your data, invoices and payments.18 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
33 articlesEmail campaigns, automations and audiences.33 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
21 articlesLoyalty schemes, rewards and gift cards.21 articlesGuest Wi-Fi
41 articlesThe guest Wi-Fi portal and what it collects.41 articlesSquare and integrations
22 articlesConnecting Square and the other apps Stampede works with.22 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.