How can we help?
71 articles
- What each team role can see and doAdmin, Moderator, General Manager, Bookings Manager, FOH, Marketing, Reports and IT: which parts of Stampede each role can open.
- See your deposits and charges, and give a refundThe Charges page lists every deposit, cancellation charge and invoice payment, with totals, filters and refunds.
- See how many turned-away bookings you could have seatedReplay your real bookings to see how many guests a table move or shorter sitting could have seated.
- A booking is missing from the Day PlannerThe booking is real but you cannot see it? It is usually on a table in a hidden area. Show the area again.
- The table QR code opens the wrong menu, or nothingGuests scan a table code and see no menu, the wrong menu or the wrong table. Check the menu is live now, then the zone and the code.
- A table order has not reached Square or the kitchenA guest ordered but the till or kitchen has nothing. Open the order in Orders and read its Dispatch row to see where it stopped.
- Move between your venues and organisationsSwitch between venues or see all of them at once, and move between organisations if you belong to more than one.
- Set your venue name, timezone and booking windowSet the venue name guests see, your timezone, slot interval, default length and how far ahead guests can book.
- Read your Wi-Fi reportsSee how many guests use your Wi-Fi, how often they come back and your busiest times, for one venue or all.
- Check your boxes on the Hardware pageSee every SnapGuard box in your organisation, which venue it serves, whether it is online and which need attention.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.