How can we help?
17 articles
- A deposit did not come off the Square billThe deposit only moves onto the Square bill when the booking is marked Seated. How to push a missing one by hand.
- Your first week with BookingsAn ordered checklist for going live with Bookings: payments, tables, settings, emails, your booking page, then service.
- Why a service got overbooked, and how to stop itOverbooking happens when staff save past a warning. Turn off Allow staff override, set cover limits and add a table buffer.
- Google bookings: turn on or off, and chase depositsGoogle takes no payment and can skip your deposit rules. Turn Google bookings on or off, set their rules and email guests a payment link.
- Connect your Square accountLink Square, switch on the Reservation API for your venue and match your tables so bookings, deposits and orders sync.
- Booking statuses, and why Seated matters with SquareStatuses track a table from booked to paid. Marking Seated is what moves a deposit onto the Square bill.
- Set up pre-orders for bookingsBuild the menu in Ordering, turn on Pre-ordering, then attach it to your venue or booking types so guests can pre-order.
- Take a deposit only for larger groups, or per coverSet a minimum party size so only bigger groups pay a deposit, and choose a per cover or flat amount.
- Set up festive booking types without pre-ordersRun Christmas lunches and parties as their own booking types, with deposits if you want them, and no pre-order menu attached.
- Take a phone or in-person bookingCreate a booking from the Day Planner, with tables, guest details, a payment link, a lock and a confirmation email.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.