How can we help?
27 articles
- A page will not load or save: what to try and what to send usA blank page, an error or a change that will not stick? Reload, sign in again or try another browser, then send us the build info.
- Accept an invitation to join an organisationAccept or decline an invitation to join another organisation in Stampede, and find it in your list afterwards.
- Check which emails a guest has been sentLook up a guest's email address to see every email sent to it, with delivery events and the email itself.
- Guests cannot connect: the Wi-Fi login page does not loadGuests join your Wi-Fi but the login page never appears or shows an error. Restart in the right order, read the message, then send us the details.
- My email campaign has not sentCheck the message beside the send button, any approval step, the schedule and the campaign status to see why an email has not gone out.
- A campaign went to the wrong list, sent old content, or reached guests twiceA sent email cannot be recalled. Find out what went wrong, stop anything still due to send, and check the audience and content next time.
- An automation has not fired, or went to the wrong guestsWorkflow not sending, failing or reaching the wrong guests? Check it is Active, its trigger, steps and venues, then check its Runs.
- An AI reply did not post, or posted the wrong thingAn AI review reply is missing or wrong. Check its status in Approval Queue, approve it, reconnect Google, or edit the posted reply.
- A deposit did not come off the Square billThe deposit only moves onto the Square bill when the booking is marked Seated. How to push a missing one, and what to do after a table move.
- Gift card shows as redeemedA gift card or voucher says it has already been redeemed when the guest has not used it. What to check and what to send support.
Topics
Bookings
79 articlesBooking types, tables, the day planner, events and enquiries.79 articlesGetting started
19 articlesThe first things to set up, and where everything lives.19 articlesAccount and billing
18 articlesYour team, signing in, your data, invoices and payments.18 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
33 articlesEmail campaigns, automations and audiences.33 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
21 articlesLoyalty schemes, rewards and gift cards.21 articlesGuest Wi-Fi
41 articlesThe guest Wi-Fi portal and what it collects.41 articlesSquare and integrations
22 articlesConnecting Square and the other apps Stampede works with.22 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.