How can we help?
21 articles
- A guest says they booked, but there is no bookingFind out whether the booking was ever made: check how far the guest got, then search Customers, the Day Planner and Charges.
- A deposit did not come off the Square billThe deposit only moves onto the Square bill when the booking is marked Seated. How to push a missing one, and what to do after a table move.
- Google bookings: turn on or off, and chase depositsGoogle takes no payment and can skip your deposit rules. Turn Google bookings on or off, set their rules and email guests a payment link.
- Booking statuses, and why Seated matters with SquareStatuses track a table from booked to complete. Marking Seated moves a deposit onto the Square bill, and Complete frees the table.
- Connect Stripe to take deposits and chargesConnect Stripe for deposits, charges and full payment, switch to another Stripe account, and see when a Square venue does not need it.
- How cancellation and no-show charges workA cancellation charge holds the guest's card and only charges if they cancel late or let you down. You choose when to charge.
- Compare covers and deposits across your venues in ReportsSee covers served, arrivals, course timings and allergies, then deposits collected against agreed, across your venues.
- Set up festive booking types without pre-ordersRun Christmas lunches and parties as their own booking types, with deposits if you want them, and no pre-order menu attached.
- Move your bookings over from another booking systemWhat to set up before the switch, what our team brings across from your old system, and what stays behind.
- A guest cannot pay a deposit or payment linkWhat to try when a payment link fails for a guest, shows unpaid after they paid, or charges twice.
Topics
Bookings
79 articlesBooking types, tables, the day planner, events and enquiries.79 articlesGetting started
19 articlesThe first things to set up, and where everything lives.19 articlesAccount and billing
18 articlesYour team, signing in, your data, invoices and payments.18 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
33 articlesEmail campaigns, automations and audiences.33 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
21 articlesLoyalty schemes, rewards and gift cards.21 articlesGuest Wi-Fi
41 articlesThe guest Wi-Fi portal and what it collects.41 articlesSquare and integrations
22 articlesConnecting Square and the other apps Stampede works with.22 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.