How can we help?
54 articles
- A guest has unsubscribed or opted outOpt a guest out of email or SMS yourself, check their consent, and why only the guest can opt back in.
- A guest asks you to delete or export their dataOpt a guest out of email or SMS yourself. To delete or export their data, email support the same day.
- Compare marketing results across your venuesSee campaigns, sends, delivery, opens, clicks and the bookings credited to your campaigns, across venues.
- What guest data your Wi-Fi collectsThe guest details you can ask for on the Wi-Fi login page, and how to set up the marketing opt-in.
- An audience is smaller than expectedAudience count looks low? Only opted-in guests can get email or SMS, every condition must match, and counts need refreshing.
- SnapGuard IT setup: one trunk port on a managed networkFor the venue's IT company: one trunk port, guest VLAN 912, an open SSID and an outbound tunnel. The settings, firewall rules and fixes.
- Verify your identity for supportGenerate a short-lived code to read out to Stampede support, so they know a request really comes from you.
- Send an SMS campaignSet up an SMS sender name, write a message of up to 130 characters, choose an audience, then send it now or schedule it.
- Guests see no times, or a booking type is missing, on your booking pageGuests see no times, or say you are fully booked when you are not? Check booking type, hours, limits and blocks in this order.
- An automation has not fired, such as a birthday or welcome emailWorkflow not sending? Check it is Active, has a trigger and steps, and covers the guest and venue, then check its Runs.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.