How can we help?
25 articles
- Choose the right image sizes for your booking pageUpload landscape photos at 2:1, at least 2000 × 1000 px, with the subject in the middle, so nothing important is cropped.
- Show offers to guests on the Wi-Fi loginCreate, edit and take down upsell cards with an offer, image and button that guests see when they connect to your Wi-Fi.
- Sell upgrades with a bookingOffer extras like a champagne welcome or birthday package, paid at booking or at the venue.
- Create and edit a booking typeRun breakfast, dinner or Sunday lunch as separate booking types, each with its own hours, party sizes, tables and charges.
- Set up a quiz, live music or set-menu nightCreate a bookable event for live music, quizzes or a set menu, with its own party sizes, hours and charges.
- Let guests choose a table type, like a booth or the gardenMake one booking type per table type, each limited to its own tables, so guests pick the experience they want.
- Set up festive booking types without pre-ordersRun Christmas lunches and parties as their own booking types, with deposits if you want them, and no pre-order menu attached.
- Take enquiries for large parties and private hireTurn on the enquiry form for large parties, private hire and events, then reply and take deposits from the Enquiries Inbox.
- Your booking page has a new layoutEvery venue now uses the same booking page. Old links still work, and you change its content and look in Landing Page.
- Brand your Wi-Fi login pagePick a brand kit and set the colours, logo, background and fonts for your Wi-Fi login page, with a live preview.
Topics
Bookings
80 articlesBooking types, tables, the day planner, events and enquiries.80 articlesGetting started
19 articlesThe first things to set up, and where everything lives.19 articlesAccount and billing
18 articlesYour team, signing in, your data, invoices and payments.18 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
33 articlesEmail campaigns, automations and audiences.33 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
21 articlesLoyalty schemes, rewards and gift cards.21 articlesGuest Wi-Fi
41 articlesThe guest Wi-Fi portal and what it collects.41 articlesSquare and integrations
22 articlesConnecting Square and the other apps Stampede works with.22 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.