How can we help?
27 articles
- Add or correct a guest's pointsCheck the guest's points history against what their spend should earn, then add the missing points from their profile.
- Set how guests earn loyalty pointsSet how many points guests earn for what they spend through Square, add spend tiers, and cap points per visit or per guest.
- Add, rename or remove a device on your network listAdd an access point or other device to your venue's device list, give it a clear name, place it on the map or remove it.
- Set up a loyalty schemeCreate a loyalty scheme, choose the venues and brand kit, and set how guests join, before you add rewards.
- SnapGuard IT setup: one trunk port on a managed networkFor the venue's IT company: one trunk port, guest VLAN 912, an open SSID and an outbound tunnel. The settings, firewall rules and fixes.
- Read your email campaign reportSee how a sent email performed: deliveries, opens, clicks, bounces, unsubscribes, link clicks and the bookings it led to.
- SnapGuard vendor playbooks: the four settings in your controllerThe four SnapGuard settings in your controller's own menus: UniFi, DrayTek, Fortinet, Meraki, Omada, Aruba, Ruckus, Mist, Netgear, Zyxel, MikroTik, Cisco/HP.
- Give guests a unique code with a loyalty rewardUpload a CSV of your own voucher codes for a loyalty reward, so each guest who redeems it gets one code of their own.
- Give a booking type a pricePrice a booking type per person, per unit or per booking, with prices that change by day and time.
- See your deposits and charges, and give a refundThe Charges page lists every deposit, cancellation charge and invoice payment, with totals, filters and refunds.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.