How can we help?
12 articles
- Your first week with LoyaltyAn ordered checklist for launching a loyalty scheme: connect Square, create the scheme, points and rewards, share it, then scan.
- Your first week with BookingsAn ordered checklist for going live with Bookings: payments, tables, settings, emails, your booking page, then service.
- Your first week with Guest Wi-FiAn ordered checklist for guest Wi-Fi: get your box online, set up and brand the login page, test it, then read who connected.
- Getting started: your first things to set upA checklist for a new Stampede account: secure your login, invite your team, connect tills and payments, and set up bookings.
- Create loyalty rewardsAdd rewards guests spend points on, including a free item, and set the points needed, limits and dates.
- Give guests a unique code with a loyalty rewardUpload a CSV of your own voucher codes for a loyalty reward, so each guest who redeems it gets one code of their own.
- Redeem vouchers and loyalty codes with ScannerUse the Scanner to redeem a guest's voucher, check a loyalty card or jump to gift card redemption, from any venue.
- Import loyalty members from another systemUpload a CSV of members and their points, check it, choose whether to email them, then start the import and track each row.
- See what's new in StampedeSee the latest features in one place: this week's, what came before, and the full release log.
- Add a new venueCreate a venue yourself while setting up a new SnapGuard box, or email support to add one. Then give your team access.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.