How can we help?
24 articles
- Your booking page has a new layoutEvery venue now uses the same booking page. Old links still work, and you change its content and look in Landing Page.
- Set up your booking pageAdd your venue description, photos and FAQs, choose the brand look of your booking page, and tell guests about a date.
- Booking statuses, and why Seated matters with SquareStatuses track a table from booked to complete. Marking Seated moves a deposit onto the Square bill, and Complete frees the table.
- Connect a bank account for gift card salesConnect the Stripe account your gift card sales are paid into, on the Gifting setup page.
- Guests cannot book online for a certain party sizeIf no table or combination fits a party size, that size stops being offered online. Add one that fits.
- What each team role can see and doAdmin, Moderator, General Manager, Bookings Manager, FOH, Marketing, Reports and IT: which parts of Stampede each role can open.
- What guests see when they orderThe guest's journey from scanning a QR code to getting their food, what they are told about table service or collection, and what each message means.
- Change your company settings, or rename a venueSet your organisation's name, website, timezone and switches, and rename a venue or change its address.
- Use the booking panel: tables, emails, cancel and SquareOpen a booking to add notes, move tables, resend emails, cancel with a charge or move a Square bill.
- Guests cannot connect: the Wi-Fi login page does not loadGuests join your Wi-Fi but the login page never appears or shows an error. Restart in the right order, read the message, then send us the details.
Topics
Bookings
79 articlesBooking types, tables, the day planner, events and enquiries.79 articlesGetting started
19 articlesThe first things to set up, and where everything lives.19 articlesAccount and billing
18 articlesYour team, signing in, your data, invoices and payments.18 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
33 articlesEmail campaigns, automations and audiences.33 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
21 articlesLoyalty schemes, rewards and gift cards.21 articlesGuest Wi-Fi
41 articlesThe guest Wi-Fi portal and what it collects.41 articlesSquare and integrations
22 articlesConnecting Square and the other apps Stampede works with.22 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.