How can we help?
10 articles
- Block or allow a website or IP addressAdd firewall rules to block or allow a website or IP address on your venue network, and remove rules you no longer need.
- Build a form and share it on your websiteCreate a sign-up form, choose what it collects, embed it on your website or share its link, then see and download the submissions.
- Add a Book button to your website, Instagram and GooglePut a tracked booking link on your website and Instagram with Link Builder, and take bookings on Google.
- Share your booking page with Link BuilderBuild a booking link for your venue, a booking type or an event, with the party size, date and UTM tracking filled in.
- Change your organisation's company settingsSet your organisation's name, website and timezone, and the switches for emails, reviews, campaigns and inbox.
- Your first week with BookingsAn ordered checklist for going live with Bookings: payments, tables, settings, emails, your booking page, then service.
- Guests log in but cannot get onlineGuests get past the login page but cannot browse. Check your router or controller connection, and what to send support.
- Wi-Fi stopped working after an internet or router changeChanged your internet provider, router or network controller? What to check, and what support needs to set it up again.
- Set up your guest Wi-Fi login pageChoose what guests fill in, add a welcome message and choose where they land once online, in Captive Portal Settings.
- Set up organisation groups for multi-site businessesCreate sub-organisations under your main organisation, each with its own owner, and rename them later.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.