How can we help?
45 articles
- Email guests asking for a reviewSend guests an email asking for a review after they leave the Wi-Fi or their booking is complete, and set its wording and sender.
- A guest did not get the review request emailA guest never got your review request email. Check the page is Online, Auto-send on visit is on, the delay has passed and the email has text.
- What guests see when they orderThe guest's journey from scanning a QR code to getting their food, and what each message on their screen means.
- A guest asks you to delete or export their dataOpt a guest out of email or SMS yourself. To delete or export their data, email support the same day.
- Ask guests a survey question when they log inAdd yes or no survey cards to your Wi-Fi login and see how guests answered.
- Google reviews have stopped coming inNew Google reviews are missing. Reconnect Google, confirm the account, link each location to a venue, then click Sync.
- Where did reviews, covers and vouchers go?Most features moved rather than going. Where to find reviews, cover counts and voucher redemption now.
- Reply to reviewsReply to Google reviews from Stampede so the reply posts publicly, or email guests who left a review through Stampede.
- Read your review reportsSee how reviews are trending across your venues, what guests talk about, and how quickly you reply. Download it as a PDF.
- Read a guest's profileSee a guest's visits, spend, recent orders, tags, marketing, latest review and Wi-Fi data in one profile.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.