How can we help?
8 articles
- Stampede says subscription required, or guests see a billing messageAn unpaid invoice locks Stampede and the Wi-Fi login page. Pay it from Billing, or tell support if you have already paid.
- Sign in with a code or reset your passwordForgotten your password? Get a sign-in code by email, then set a new password from your Profile.
- A team member is locked out or cannot see a venueFix "No venue access", a missing menu section or a pending invite by checking the person's venue access and role on the Team page.
- Check your plan, download invoices and pay a failed invoiceSee your plan on the Billing page, and use Manage account to download invoices and receipts or pay one that failed.
- How the guest pre-order link worksHow a lead booker builds a group pre-order from their booking, why guests get locked out, and how to finish it for them.
- Add, rename or remove a device on your network listAdd an access point or other device to your venue's device list, give it a clear name, place it on the map or remove it.
- Turn off enquiriesSwitch off the enquiry form on your booking page, or stop one booking type taking enquiries.
- Change a guest's details on a booking, or move it to another tableEdit the name, email, phone, time or party size, move a booking by changing its Tables, and fix a move that fails or doubles up.
Topics
Bookings
79 articlesBooking types, tables, the day planner, events and enquiries.79 articlesGetting started
19 articlesThe first things to set up, and where everything lives.19 articlesAccount and billing
18 articlesYour team, signing in, your data, invoices and payments.18 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
33 articlesEmail campaigns, automations and audiences.33 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
21 articlesLoyalty schemes, rewards and gift cards.21 articlesGuest Wi-Fi
41 articlesThe guest Wi-Fi portal and what it collects.41 articlesSquare and integrations
22 articlesConnecting Square and the other apps Stampede works with.22 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.