How can we help?
43 articles
- The Wi-Fi login page shows the wrong venueWhen guests see another site's name on the login page, check which venue the box is assigned to, then send us the details.
- SnapGuard IT setup: one trunk port on a managed networkFor the venue's IT company: one trunk port, guest VLAN 912, an open SSID and an outbound tunnel. The settings, firewall rules and fixes.
- A Square sale is not showing in Stampede reportsA Square sale missing from Reports? Check the dates and venues first. Open tabs, refunds and unlinked venues are counted differently.
- Check whether your venue Wi-Fi is onlineWhat Online, Offline and the System Health alerts mean on your venue Wi-Fi page, and how to check every venue at once.
- Show offers to guests on the Wi-Fi loginCreate upsell cards with an offer, image and button that guests see when they connect to your Wi-Fi.
- Manage Wi-Fi across several venuesHow venue choice works in the Wi-Fi menu, what is shared across venues and what you set up for each one.
- Your SnapGuard box shows as offlineYour SnapGuard Wi-Fi box shows offline or degraded. Restart it in the right order, then read the Health page.
- Create and edit a booking typeRun breakfast, dinner or Sunday lunch as separate booking types, each with its own hours, party sizes, tables and charges.
- Gift card shows as redeemedA gift card or voucher says it has already been redeemed when the guest has not used it. What to check and what to send support.
- Refer another venue with a referral codeGenerate a referral code, share it with another hospitality business and see who has signed up with it.
Topics
Bookings
74 articlesBooking types, tables, the day planner, events and enquiries.74 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
17 articlesYour team, signing in, your data, invoices and payments.17 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
30 articlesEmail campaigns, automations and audiences.30 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
31 articlesThe guest Wi-Fi portal and what it collects.31 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.