How can we help?
136 articles
- Take a phone or in-person bookingCreate a booking from the Day Planner, with tables, guest details, a payment link, a lock and a confirmation email.
- Export bookings to CSVDownload a spreadsheet of bookings for any date range, by booking date or by the date they were made.
- For guests: change or cancel your own bookingFor guests: change the date, time or party size of your booking, or cancel it, from the link in your confirmation email.
- The Square connection dropped: reconnect and check what brokeSquare orders or bookings stopped syncing? Check Square POS Overview, reconnect and map venues, then check table matches and products.
- Connect your Square accountLink Square, switch on the Reservation API for your venue and match your tables so bookings, deposits and orders sync.
- Run service from the Day PlannerMake and amend bookings, move tables, take payments, seat guests and follow the day's covers from one screen.
- Your first week with BookingsAn ordered checklist for going live with Bookings: payments, tables, settings, emails, your booking page, then service.
- Guests are not getting their booking confirmation emailA guest did not get their booking confirmation? Resend it from the booking, and what to send support if it still fails.
- Square bill missing from a booking, or on the wrong oneSquare bills find their booking through the table. Fix Table Mappings, move a bill to the right booking, or unlock its tables.
- Guests see no times, or a booking type is missing, on your booking pageGuests see no times, or say you are fully booked when you are not? Check booking type, hours, limits and blocks in this order.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.