How can we help?
11 articles
- Print a pre-order run sheet and kitchen totals for the dayPrint who ordered what for front of house, and dish counts with allergies for the kitchen, straight from the Day Planner.
- Find, check and refund an orderSearch orders across your venues, see what each guest ordered and which till it went to, and refund all or part of an order.
- Find your way around the Day Planner headerWhat each Day Planner header button does, from dates and search to stats, orders, walk-ins and More options.
- A table order has not reached Square or the kitchenA guest ordered but the till or kitchen has nothing. Open the order in Orders and read its Dispatch row to see where it stopped.
- Limit covers per slot and leave gaps between bookingsCover limits, slot limits and table buffers pace how busy a service gets. What each one does and where to set it.
- Guests are not getting the order ready textCheck the text is switched on, your Square KDS is set up to send updates, and whether the message was delivered.
- What guests see when they orderThe guest's journey from scanning a QR code to getting their food, and what each message on their screen means.
- Print place cardsPrint a name card for each guest, with their pre-order choices if you want them, or a quick run of blank or named cards.
- SnapGuard IT setup: one trunk port on a managed networkFor the venue's IT company: one trunk port, guest VLAN 912, an open SSID and an outbound tunnel. The settings, firewall rules and fixes.
- Choose which allergens and occasions guests can pickSet the allergens, dietary requirements and special occasions guests can choose when they book.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.