How can we help?
14 articles
- See how fast you reply and how many enquiries you winSee how fast your team replies to guest messages, and how many enquiries become confirmed bookings.
- What each team role can see and doAdmin, Moderator, General Manager, Bookings Manager, FOH, Marketing, Reports and IT: which parts of Stampede each role can open.
- Change your organisation's company settingsSet your organisation's name, website and timezone, and the switches for emails, reviews, campaigns and inbox.
- Take enquiries for large parties and private hireTurn on the enquiry form for large parties, private hire and events, then reply and take deposits from the Enquiries Inbox.
- Reply to guests in the InboxOpen a conversation, reply by email or text, add internal notes, and close it when you are done.
- Save reply templates and files for the InboxCreate reusable reply templates and upload files once, then insert them into any Inbox reply.
- Assign, tag and share a conversationGive an Inbox conversation an owner, add team members as subscribers, tag it, or share a read-only link.
- Add a sender email addressAdd the name and address your marketing emails come from, verify it from your inbox, then set your default sender.
- My marketing emails are going to spamSend from a verified address on your own domain, then add the DNS records Stampede shows you so the domain is authenticated.
- Sign in with a code or reset your passwordForgotten your password? Get a sign-in code by email, then set a new password from your Profile.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.