How can we help?
8 articles
- Take enquiries for large parties and private hireTurn on the enquiry form for large parties, private hire and events, then reply and take deposits from the Enquiries Inbox.
- Turn off enquiriesSwitch off the enquiry form on your booking page, or stop one booking type taking enquiries.
- See how fast you reply and how many enquiries you winSee how fast your team replies to guest messages, and how many enquiries become confirmed bookings.
- What guests see on a day you are closedClosed days are greyed out on your booking page. Open the day, mark it on the date picker, or change enquiries.
- Glossary: the words Stampede usesPlain meanings for the words you meet in Stampede, such as cover, Seated, booking type, special date, audience and SnapGuard box.
- Seat a large party when no table or combination fitsTake the booking yourself and join several tables, or set up a combination so the party size can book online next time.
- What each team role can see and doAdmin, Moderator, General Manager, Bookings Manager, FOH, Marketing, Reports and IT: which parts of Stampede each role can open.
- Set party sizes, custom durations and a table bufferChoose the smallest and largest party guests can book, give bigger parties longer, and hold time to reset tables.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.