How can we help?
7 articles
- Choose the right image sizes for your booking pageUpload landscape photos at 2:1, at least 2000 × 1000 px, with the subject in the middle, so nothing important is cropped.
- Set up a new SnapGuard boxPlug in a new SnapGuard box, confirm it with its password, link it to your venue, and what to check if it will not come online.
- Set up your booking pageAdd your venue description, photos and FAQs, choose the brand look of your booking page, and tell guests about a date.
- Edit your FloorplanDraw your room in the Floorplan Editor, or generate a Floorplan from a photo or drawing, then place your tables.
- A loyalty reward will not scanWhen a reward or loyalty QR code will not scan, check the camera and the scheme, type the card code, or redeem the reward from the guest's profile.
- Check your SnapGuard health and setupRun the SnapGuard health checks, read Healthy, Degraded and Offline, retry a failed build, and see who does what from delivery to go-live.
- Print place cardsPrint a name card for each guest, with their pre-order choices if you want them, or a quick run of blank or named cards.
Topics
Bookings
80 articlesBooking types, tables, the day planner, events and enquiries.80 articlesGetting started
19 articlesThe first things to set up, and where everything lives.19 articlesAccount and billing
18 articlesYour team, signing in, your data, invoices and payments.18 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
33 articlesEmail campaigns, automations and audiences.33 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
21 articlesLoyalty schemes, rewards and gift cards.21 articlesGuest Wi-Fi
41 articlesThe guest Wi-Fi portal and what it collects.41 articlesSquare and integrations
22 articlesConnecting Square and the other apps Stampede works with.22 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.