How can we help?
186 articles
- A team member is locked out or cannot see a venueFix "No venue access", a missing menu section or a pending invite by checking the person's venue access and role on the Team page.
- Add a team member and choose which venues they seeInvite a team member with their own login, set their role and venues, and track the invite.
- See what a menu sold and report across venuesOpen a menu's report for takings, best sellers and busy hours, or use Orders for totals by venue or across your group.
- See your Square revenue across venuesSee net revenue, orders, average order and open tabs from Square, by channel and venue against venue.
- Move between your venues and organisationsSwitch between venues or see all of them at once, and move between organisations if you belong to more than one.
- Set your venue name, timezone and booking windowSet the venue name guests see, your timezone, slot interval, default length and how far ahead guests can book.
- Compare your venue with nearby rivalsChoose up to 5 nearby venues to track, see where you rank by rating and compare reviews, known-for tags and aspects.
- Refer another venue with a referral codeGenerate a referral code, share it with another hospitality business and see who has signed up with it.
- Compare marketing results across your venuesSee campaigns, sends, delivery, opens, clicks and the bookings credited to your campaigns, across venues.
- See every guest interactionList every guest interaction, such as a visit, Wi-Fi login or order, and search it by email, venue or data source.
Topics
Bookings
72 articlesBooking types, tables, the day planner, events and enquiries.72 articlesGetting started
18 articlesThe first things to set up, and where everything lives.18 articlesAccount and billing
15 articlesYour team, signing in, your data, invoices and payments.15 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
27 articlesEmail campaigns, automations and audiences.27 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
20 articlesLoyalty schemes, rewards and gift cards.20 articlesGuest Wi-Fi
29 articlesThe guest Wi-Fi portal and what it collects.29 articlesSquare and integrations
21 articlesConnecting Square and the other apps Stampede works with.21 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.