How it works
Voice AI answers your venue’s phone. It checks live availability, takes the booking during the call and saves a transcript against it.
When you'd use it
For venues that miss calls during service or after close. Guests who would rather phone get an answer every time, and the team stays on the floor.
How it behaves
Your venue gets its own phone number, answered by the voice agent. It picks up in under a second, at any hour, and greets the caller by your venue name. The venue needs no new hardware or phone line.
The agent reads your live availability and offers real times and your own booking types, from Sunday lunch to the chef’s table. When the caller agrees a time, it creates the booking in the Day Planner during the call, tagged as a phone booking, and the guest is sent the same confirmation as an online booking.
Before anything is booked, the agent spells names and email addresses back letter by letter and reads back the party size, date and time. The booking attaches to the guest profile, so the caller is recognised on their next visit and their confirmation email arrives.
Large parties and private hire are taken as an enquiry rather than a booking. A caller who wants a person gets a note left for the team.
The agent also answers from what you tell it about the venue. Facts in the About the venue setting, such as parking, the entrance, dogs and private rooms, are read before every call, so it can answer questions that are not about a booking. It follows whichever language the caller speaks.
Every call is logged with its duration and outcome, and every call the agent answers has a full transcript saved against the record. Whether staff answer first, how the agent sounds and what the line brings in are set on call handling, voice and reporting.
Configuration and options
- Voice number
- The venue’s own phone number, answered by the agent.
- Phone bookings
- Made on the call in the Day Planner, tagged as a phone booking and confirmed like an online booking.
- Read-back
- Names and emails spelled back letter by letter; party size, date and time confirmed before booking.
- Enquiries and notes
- Big parties and private hire taken as an enquiry; a note for the team when a caller asks for a person.
- About the venue
- Facts the agent reads before every call and answers from.
- Call log
- Duration and outcome for every call, with a transcript of every call the agent answers.
Good to know
A phone booking follows the same booking types, tables and rules as a booking made online, and lands in the same Day Planner.
The agent books tables. Event tickets are sold from the venue’s booking page, not over the phone.
About the venue is treated as reference, not as instructions, so write what is true about the place rather than orders for the agent.
Voice AI is in early access.