Changelog

Ticket holders can now pre-order food from their ticket confirmation page, and come back later to continue or view their pre-order.

Events can now be set to enquiry only, so guests who pick one go straight to the enquiry form with the event, dates and party sizes filled in.

In email workflows, booking count conditions now explain they include this booking and refuse negative numbers, and removing a trigger asks you first.

A new Ask AI button on menu reports lets managers type or speak a question about the day and quickly get a report with answers.

The 3D view of the venue floor plan now opens by default and is easy to orbit and zoom, with clear messages and a fallback to the plan if it cannot load.

Each order now has a Texts section showing every message the guest was sent about it, with wording, time, number, delivery status and cost.

Guests can now add a kitchen note to each dish at checkout, choose whether it applies to all of a dish or just one, and the note now reaches the kitchen ticket.

Know your customer now splits returning and new guests, shows regulars, occasionals and first-timers with their usual day and order, lists your best guests and flags regulars going quiet.

Customers search has a new design showing opt-ins, tags, join date and last seen, with venue, tag and date filters that also drive the figures, and a click opens the guest card.

A new Know your customer report shows when guests order by day and hour, what they spend, basket size, Wi-Fi stay and booking channels, under a new Customers section in the sidebar.

Opening checkout from the basket is now close to instant, and the back button sits beside Pay at the bottom of the screen.

Card payments in the ordering app now run the bank's own security check, so cards that need it go through, and guests are told plainly when the venue cannot take cards right now.

Customer profiles across Stampede now open the same guest card, with identity, consent, tags, visits and spend, loyalty, recent orders and marketing history in one place.

Guest menu search now returns dishes that sit inside a vendor's sub-lists, so a food hall vendor no longer appears in results with nothing under it.

Guest menu search now sits beside the basket on phones, and a sentence search such as two kids and someone vegan comes back in groups headed by each request.

Guests can search the menu with a sentence such as two kids and someone vegan, and get a shortlist with a reason for each dish. If a menu carries no allergen information, it says so and asks the guest to speak to staff.

Guest menu search now matches names, descriptions, section headings and dietary tags, so vegan finds vegan dishes, and it highlights the words that matched.

Hold a table for an enquiry before it is confirmed. Holds show in amber everywhere, and confirming one emails the guest their confirmation.

Share a referral code or link from Connect. The venue you refer gets a free trial, and you are rewarded when it becomes a customer.

Guests on long menus can jump straight to a section, and the menu shows which section they are reading.

A food-hall menu can shuffle its vendors for each guest, so nobody always holds the top slot. Any section can be kept in place.

Menu sections now start collapsed, with Expand all and Move to top. Dragging sections, sub-sections and products holds its place and saves once.

Items sold in more than one size, such as wine by the glass or bottle, now show a size choice with its own price, and the right size reaches the basket.

Menu sections can hold sub-sections, which guests see as labelled groups under their heading. A new checkbox adds every product shown in the picker at once.

Each venue can say whether orders are brought to the table, collected from the counter or the guest's choice. The guest table picker now uses those words.

When a guest chooses Pay now on a full-payment booking, the card form now shows and holds the actual amount due, instead of only saving the card.

If a guest taps Add with a required choice unanswered, the menu now says which one and scrolls to it.

A food-hall menu can show each vendor or section as a card. Guests pick one, see its dishes, then come back for another.

A full-page workspace for enquiries, with a board, task centre, calendar and reports, and a Coordinator that can draft summaries, replies and tasks for you to approve. It is in early access.

Venues can browse the roadmap, vote on features and request new ones at the feature board, signing in with their existing account.

Point the importer at a menu PDF or upload photos of the pages. It reads the dishes, prices and allergens, matches them to your catalogue, and you check each row before it becomes a menu.

Add your own questions to the enquiry form and let guests choose which booking type or event they are asking about. Answers show on the enquiry and carry into the booking.

Checkout now shows the right total for per-guest deposits. The amount charged was always correct.

A duplicated campaign's links now carry its own campaign tags, so bookings are credited to the copy. Templates start with blank tags.

Voice agent settings have an About the venue field for facts the agent reads before every call, such as parking, the entrance, dogs and private rooms.

Venues on the voice agent early access get a Reporting page with calls, bookings, conversion, deposits and guest spend for the last 7, 30 or 90 days. Each booking the agent took opens in the full booking panel.

An event's booking page lists its dates, skipping sold-out ones, and offers the event's own start times.

Menus on the booking page are now photo tiles, and the menu preview leads with its photo. On desktop they sit in the right-hand column under What's on.

On desktop, the booking page opens its right-hand column with up to three upcoming events as photo cards. Events look the same wherever they appear.

The booking page keeps the guest's date, party size and time in its link, so a reload, a shared link or the back button returns to the same search.

Guests can sign in with an email code to see and edit their profile, choose email and SMS marketing for each business they are opted in with, or delete their account.

Where a venue attaches more than one menu, guests can now open every one of them, with a Which menu? chooser showing each menu's image and description.

The venue QR code and every table's QR code can be downloaded as a PNG, named after the venue and table.

Place cards have moved from Bookings to Ordering and open on pre-orders, with a search to choose guests and set-menu dishes printed under their courses. Roles without Ordering no longer see them.

The booking page now offers party sizes within each booking type's or event's own limits, so a private dining room for 8 to 20 no longer offers a table for two.

A single venue-wide QR code sends guests to a table picker before they order. It never needs reprinting when tables change.

Bring members and points across from another system with a CSV. Check the rows, run the import and watch the counts, with the option to add points to existing balances and to hold emails until launch.

The booking checkout now shows your deposit and cancellation terms under the card form, with a tick to accept them before paying.

Add-ons at checkout show their photo and open a detail view with a description and quantity, so guests can see what they are adding.

Quick service venues can stop Square till orders being matched to bookings by table. Guests attach to the bill by scanning their QR code, and the daily report drops figures that only make sense for bookings.

Smart Seating, shorter sittings, Replay and Shadow mode on Availability and turn times. Phone bookings, wallet confirmations and PIN handover on Table bookings · How it works. Refunds, pay-at-venue upgrades and place cards on Deposits, pre-orders and charges. Ticketed events rewritten on Booking types and events. Table ordering, shared baskets and gift cards at checkout across the PayOS pages. Square reward vouchers and booking/event passes on Loyalty. SNAPguard page corrected to the two deployment modes. Allow and block lists, same-day scheduling, quick campaigns and tracked booking buttons on Email & SMS.

Every booking link now opens the new booking page. Older links redirect instantly and keep the date, booking type and campaign tags they carried.

The page guests open to pay a balance now says Balance payment, shows the amount as a balance and confirms when the booking is paid in full. It also shows your payment message.

Editing a website form now opens with its saved Message and Terms text, where before these could appear blank.

The Menus, Items and Modifier Groups pages have moved from Bookings to Ordering, where items arrive with their modifiers from Square. Old links redirect.

Guests pre-ordering now see only the menu attached to their booking type. A guest added by name alone no longer blanks the pre-order page.

Venues can charge the full amount for a booking, not just a deposit, on booking types, events and special dates. Guests pay now or settle the balance later, and staff can see balances and request payment.

A menu item can be a set menu whose choices are the dishes, across ordering, booking pre-orders and the booking page. Guests pick a dish for each course and staff see every course listed.

The Ordering section, with menus, products, tables and orders, is now open to your team, except front-of-house and IT support roles. Order statuses read in plain English, from Received to Completed.

A venue with no Square catalogue can connect Square from the Ordering Products page and sync its items straight in.

Venues on the voice agent early access can list the numbers that forward to their voice line. Calls from those numbers are asked for the guest's own phone number, so bookings are not logged against a shared landline.

The optimiser re-plans the room against every request, moving at most two unarrived bookings and never a locked, seated, ordering or joined table. Replay runs it read-only over past dates; Shadow mode scores live searches without changing what guests see.

Scan the table code, order from the live Square catalogue, pay through Square. Separate table and collection links, modifier rules enforced, age confirmation on alcohol, shareable basket, Square gift cards accepted at checkout.

Loyalty points convert into a Square gift card at a venue-set rate, or into a Square-linked reward with the customer group created for you. Every card issued is listed with balance, state, points cost and member.

An AI host on the venue’s own number checks live availability and creates the booking during the call, tagged as a phone booking, with duration, outcome and a full transcript logged.

Events sell tickets with a price, cap and ticket types for a date or series, paid at purchase through the venue’s own Stripe account. One wallet pass per guest, scan or door-list check-in. A ticket order is not a Booking and does not appear on the day planner.

Booking confirmations become branded Apple and Google Wallet passes carrying date, time and party size, updating when the booking changes, with a lock-screen reminder.

Full or partial refunds of deposits and cancellation charges from the booking, guest notified automatically, reason recorded.

Switch the signed-in user at the pass with a four-digit PIN and resume the last screen.

Booking upgrades can be settled at the venue instead of prepaid. Place cards print from a booking’s pre-orders with names, dishes and dietary needs.

Swap templates mid-edit in workflow emails; point buttons at the booking page with tracking added automatically.

Loading states carry the venue’s branding instead of a generic spinner.

Pending invitations show in the nav, with clearer errors and per-user venue access screens.

Navigation and home rebuilt, with a proper mobile nav.

Campaigns can be scheduled for later today, not just tomorrow onwards.

The captive portal honours controller timing on auth handoff, so slower UniFi controllers stop dropping guests.

Venues with Sonos on SNAPguard get a music control on the day planner. Audiences are built and previewed on one page, from a phone too. Campaigns page rebuilt with delete confirmation.

Blocked and always-allowed addresses managed from the marketing screens.

A cleaner walk-in sheet, confirmation before moving a table, and notes on the booking.

Send a campaign straight off a simple audience in a couple of clicks.

Add your own SNAPguard-compatible device through a guided setup wizard, with current kit listed per venue. The inbox becomes its own app with public thread views.

Close-out times fold into the day prefetch so availability is right first time. Networks list flattened and scan page streamlined.

Captive reports and the Wi-Fi reporting page rebuilt around the questions operators actually ask.

The alert-me opt-in surfaces on per-type booking pages; event date pickers honour the booking window.

SNAPguard scans the venue network and names every device on it by manufacturer.

Four pillar overviews and ~30 sub-pages now live under /docs/operations, /docs/experience, /docs/guest-profile and /docs/ai. Reference surface added at /docs/reference. The canonical schema reference is published.

Every entity in schema.json now renders at /docs/reference/schema/[entity], with JSON-LD Dataset structured data and per-entity canonical URLs.

Loyalty wallet card surface now respects venue brand-logo aspect ratios that exceed the 1:1 default.

BookingIntegration entity retains historical records; new venues should be onboarded via direct booking pages.

Segments can be shared via dedicated URL; receivers must be in the same Organization to open.

Customer subject-access exports now include AI-derived field derivation chains alongside the raw values.

AI_ChurnRisk now refreshes weekly per Customer; previous cadence was monthly.

Review NLP now extracts and tags keywords as their own entity for cross-review topic clustering.