Walk-ins, waitlist and enquiries

At the door for walk-ins, when a service is full for the waitlist, and for large or bespoke parties that need a manual confirmation as enquiries.

A walk-in is a booking taken at the door by staff. It uses the same model as an online booking, with a flag set, and can auto-seat straight onto a free table. It then moves through the same statuses as any booking.

When a service is full, guests can join the waitlist in person or online. Stampede notifies them by SMS or email when a table frees up, can hold the table briefly on notify, and manages grace periods and re-notifies so the queue keeps moving, showing each guest an estimated wait and position. Online joining can be capped per day and paused.

An enquiry is a request for a large or bespoke party that the team confirms manually and converts to a booking, carrying any deposit or pre-order across. A booking alert is a guest asking to be told when a preferred, currently unavailable slot opens, which Stampede matches and notifies automatically. For high-demand on-sale releases, a virtual queue holds guests in a lobby and admits them in turn. Guest requirements, such as allergens, dietary needs, a highchair, wheelchair access, a dog or a special occasion, are captured against the booking so the table is ready.

• Walk-ins, waitlist entries and enquiries all resolve into a normal booking and share the same statuses and diary.

• Online waitlist joining can be capped per day and paused when the venue is at capacity.

See also:

• Floor plan, tables and the diary

• Booking types and events

• How it works