Orders
Every order from table ordering, collection and pre-orders, in one list under Ordering › Orders, searchable by reference, table or guest.
When you'd use it
When a guest asks about their order, the kitchen needs tomorrow’s pre-orders, or someone needs to check what was texted to a guest.
How it behaves
The Ordering section holds menus, products, tables and orders. It is open to your team except the front-of-house and IT support roles. Order statuses read in plain English, from Received to Completed.
Search looks across all of a venue’s orders, not only the page on screen. It matches the order reference, the table, the Square payment id or receipt number, and the guest’s name or email.
Pre-orders sit in the same list. Orders shows who each pre-order is for and when they are coming, with booking-date filters, deposits, each guest’s items and allergies, and a CSV export. See group pre-orders.
Each order has a Texts section listing every message the guest was sent about it, with the wording, time, number, delivery status and cost.
Place cards print from pre-orders in Ordering. Search to choose the guests, and set-menu dishes print under their courses.
Configuration and options
- Ordering section
- Menus, products, tables and orders in one place.
- Access
- Every role except front-of-house and IT support.
- Statuses
- Plain-English order statuses, from Received to Completed.
- Order search
- Reference, table, Square payment id, receipt number, guest name or email, across every order.
- Pre-orders
- Who and when, booking-date filters, deposits, items and allergies per guest.
- CSV export
- Pre-orders out to a spreadsheet.
- Texts
- Every message sent about an order, with wording, time, number, delivery status and cost.
- Place cards
- Printed from pre-orders, with set-menu dishes under their courses.
Good to know
Roles without Ordering do not see orders or place cards.
Search covers every order at the venue, so an older order is found from its Square receipt number.