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AI AnalyticsAI Layer
AI_ChurnRisk
Computed churn risk per customer per organisation. Identifies at-risk guests with contributing factors for targeted intervention.
7 fields1 relationships
Fields
| Name | Type | Req | Description |
|---|---|---|---|
| risk_score | number | yes | Numeric risk — higher means more likely to churn. |
| risk_level | enum | yes | high | medium | low. |
| days_since_last | number | — | Days since last visit. |
| total_visits | number | — | Lifetime visits used in model. |
| total_spend | pennies | — | Lifetime spend in pennies. |
| contributing_factors | string | — | Semicolon list, e.g. no_visit_90_days;declining_frequency. |
| computed_at | datetime | yes | Last calculated. |
Relationships
Inbound (1)
- Customer[:CHURN_RISK]→Organizationrisk_score, risk_level, days_since_last, total_visits, total_spend, contributing_factors, computed_at
Related entities
CustomerGraph AI Engine
The root guest identity node. Every interaction across bookings, Wi-Fi, orders, reviews, and loyalty is unified under a single Customer node per organisation.OrganizationGraph AI Engine
Top-level organisation node. Supports franchise and group hierarchies via :PARENT_OF. Every piece of data in the platform is scoped to an organisation.