What does enquiry only mean?

Guests can see the event or booking type and pick it, but they send an enquiry instead of booking instantly, so the team can qualify and confirm each request.

Can a booking type be enquiry only, not just an event?

Yes. The same Enquiry only switch is on both events and booking types.

When should I use it?

When availability or pricing needs a conversation first, or when you want to manage a party or a hire by hand.

What does the guest have to fill in?

Less than usual. The form arrives with the event or booking type chosen, and from search with the date, time and party size too.

Does it end up as a booking?

Yes. A confirmed enquiry becomes a booking on the Day Planner like any other.

Product reference · Enquiries & events

Enquiry-only events and booking types

Set an event or a booking type to Enquiry only, so guests who pick it ask rather than book. The enquiry form opens with the details filled in, and the team qualifies and confirms each request.

~2 min read

When you'd use it

For events and services you want to manage by hand, or where availability or pricing needs a conversation first: Christmas parties, private hire, exclusive use, or a package too big to sell without talking to the guest. Once it is booked, the party can choose its food with a group pre-order.

How it behaves

Switch on Enquiry only for an event or a booking type and it is still advertised to guests, marked Enquiry only so they know before tapping that they are asking rather than booking. Picking it opens the enquiry form with that event or booking type already chosen.

The form asks only what that event or booking type allows: its party sizes, the dates it runs and the times on each. From the main search page, a guest who picks a time carries the date, time and party size straight into the form, so nothing is asked twice. A direct link to the event or booking type lands on the form too.

Each request becomes an enquiry on the board and in the inbox, like any other enquiry, and the team qualifies and confirms it through the normal stages. A confirmed enquiry becomes a booking on the Day Planner.

Configuration and options

Enquiry only: A switch on an event or a booking type. Guests can see it, but can only enquire.
Offered for enquiries: Locked on while Enquiry only is on, since one implies the other.
Pre-filled form: The event or booking type, and from search the date, time and party size, arrive already filled in.
Its own limits: The form offers only the party sizes, dates and times the event or booking type allows.
Manual confirmation: The team qualifies and confirms each request.

Good to know

Registrations feed the same enquiry pipeline and inbox as other enquiries.
A confirmed enquiry-only event becomes a booking on the day-planner like any other.
A ticketed event sells tickets, so it cannot be set to enquiry only.