Rewards, vouchers and redemption
Guests claim from a menu of rewards, from a free item to money off, delivered digitally and redeemed at the till by QR or code.
When you'd use it
When defining what guests can claim with their points, and how staff redeem it during service.
How it behaves
The venue builds a catalogue of rewards. Each reward has a name, a points cost, an optional image and description, a redemption limit, valid-from and valid-to dates, and a tag that groups it as food, drink, dessert, merchandise or an event.
There are two ways a claimed reward is redeemed at the till:
Reveal a QR code. The guest reveals a QR code in their wallet or microsite and a member of staff scans it to redeem.
Emailed voucher code. A unique code is sent to the guest, who shows it at the till for staff to apply; the points are deducted immediately.
Codes can be loaded in bulk by uploading a CSV, so a batch of unique voucher codes can back a reward. Stampede gift cards can be sold and managed alongside the reward catalogue.
Where payments are connected, eligible rewards can be recognised and applied automatically at checkout.
Where Square is connected, a reward can be something the guest spends at the till. Members convert their own points into a Square gift card from their loyalty account. The venue sets how many points make a pound, the minimum needed to create a card and an optional cap on each, and chooses which Square accounts can issue them and what each card is called, so a group can run differently named cards from one scheme. Because points leave the account the moment a code is generated, the guest is asked to confirm before redeeming rather than spending their balance on a preview.
The alternative is a Square-linked reward: a guided setup creates the customer group in Square, one account at a time, and lets you build the linked discount there and then, or skip it and return to it later. Every card issued is listed with its balance, its state, the points it cost and the member it belongs to, so a query at the bar is one search. Gift cards are also accepted at table-ordering checkout, several on one order.
Configuration and options
- Reward catalogue
- The menu of rewards guests claim, each with a points cost and validity window.
- Reward tag
- Food, drink, dessert, merchandise or event, used to group the catalogue.
- Redemption limit
- A cap on how many times a reward can be claimed.
- QR redemption
- Guest reveals a QR code; staff scan it at the till.
- Voucher code
- A unique code emailed to the guest, applied by staff at the till.
- Checkout redemption
- Eligible rewards applied automatically at checkout where payments are connected.
- Bulk voucher upload
- Load a batch of unique codes for a reward from a CSV.
- Points to gift card
- Members convert points into a Square gift card; you set the points-per-pound rate, minimum and cap.
- Issuing accounts
- Which Square accounts can issue cards and what each card is called.
- Square-linked reward
- A reward tied to a real Square discount, with the customer group created for you.
- Issued cards
- Every card with its balance, state, points cost and member.
Good to know
Redemption is a quick scan or code the team applies at the till, so it stays under the venue’s control.
A separate staff redemption app lets the team scan or key in reward, voucher and gift-card codes in venue.
Rewards carry validity windows, so a seasonal or limited offer can switch itself off.
Redeeming points for a gift card is confirmed first, because the points leave the account when the code is generated.