The support agent
Stuck in Stampede? Hold Command and press /, or on Windows hold Control and press /, then ask out loud. The support agent answers about your own venues, bookings and settings.
When you'd use it
When you are partway through something and need an answer without leaving the page: how to set something up, why a booking looks wrong, or where a setting lives.
How it behaves
The support agent is built into Stampede for every customer and every role. On a computer, from any page, hold Command and press / on a Mac, or hold Control (Ctrl) and press / on Windows. Allow the microphone the first time, then say what you need, and the agent answers out loud. On a phone, press and hold the Menu pill at the bottom of the screen.
It knows which page you are on and which venue you are looking at, so you do not have to explain where you are, and it can take you to another page without losing the conversation. That is what a public help article cannot do: it answers about your account, not accounts in general.
Prefer to type? Start a conversation from Support › Overview. A member of the Stampede team can step in at any time, and every conversation is saved under Support › Conversations to pick up later. Every other way to reach the team is on the Support page.
The support agent answers questions about using Stampede. For analysis across your guest data, such as reports and dashboards, see the agentic harness and the rules and permissions it works within.
Configuration and options
- The shortcut
- Hold Command and press / on a Mac, or hold Control (Ctrl) and press / on Windows. The same keys, or Esc, close it.
- On a phone
- Press and hold the Menu pill. A quick tap opens the menu as usual.
- By voice
- Say what you need; the agent answers out loud.
- By typing
- Support › Overview, where a teammate can join the conversation.
- Saved conversations
- Every conversation is kept under Support › Conversations.
- Identity check
- Before changing your account by phone, support may ask for a short-lived code from Verify my identity.
Good to know
Every role can use the support agent.
In the email campaign editor the shortcut belongs to the editor, so open the agent from another page.
Support and onboarding are included on every plan.
For anything the agent cannot sort, email support@stampede.ai or call 0131 608 0615. Both are on the Support page.