Do guests need an app?

No. The loyalty card sits in Apple or Google Wallet, so there is nothing to download.

How are points earned on spend?

The venue sets a rate of points per pound spent. Where the point of sale is connected, points are awarded from the till as the guest pays, with nothing keyed in by staff.

How does a guest redeem a reward?

A claimed reward is redeemed at the till, either by the guest revealing a QR code that staff scan, or by a unique voucher code sent to their email that staff apply.

Where can a guest join?

From the Wi-Fi sign-in, a QR code, at the point of booking, or at the till. Every route lands on the same guest profile.

Does loyalty work across multiple venues?

Yes. A scheme can be run estate-wide, so membership and balance follow the guest across every venue in the group.

Product reference · Loyalty & rewards

How it works

Guests join a loyalty scheme in seconds from their phone, with no app to install, then earn and redeem rewards that follow them across every venue in the group.

~2 min read

how a guest joins and earns

01Join

No app to install.

Guests join from the Wi-Fi sign-in, a QR code, a booking or the till, and every route lands on one profile.

02Earn

Points, not cards.

Points come from visits and spend, and can also be awarded on reviews and Wi-Fi sign-ins.

03Redeem

Claimed at the till.

Rewards are delivered digitally from a menu the venue sets, and applied against the bill at the till.

When you'd use it

Read this first to see how joining, earning, rewards and the wallet pass fit together before you set the rules on the pages that follow.

How it behaves

A guest joins from their phone in seconds, with no app to install, and starts earning points for visiting and spending. The venue sets how earning works, what a point is worth, and offers a menu of rewards a guest can claim. Rewards are delivered digitally and applied at the till.

Loyalty writes to the same guest profile as every other part of the platform, so membership, points balance and redemption history are queryable in audiences and can drive workflows. Points can be awarded not only on spend but on visits, reviews and Wi-Fi sign-ins, so you reward the guest, not a card number.

Guests can join from the Wi-Fi sign-in, a QR code on the table, at the point of booking, or at the till, and every route lands on the same profile. Sign-up captures the email and marketing opt-in in one step, so the scheme also grows a marketable list.

The moving parts

Enrolment: Join from a phone, no app; from Wi-Fi, a QR code, at booking or the till.
Earning: Points for spend, visits, reviews and Wi-Fi sign-ins, at a rate the venue sets.
Rewards: A menu of claimable rewards, redeemed at the till by QR or emailed code.
Wallet pass: The loyalty card lives in Apple or Google Wallet, carrying the live balance.
Consent capture: Email and marketing opt-in taken at sign-up.
Shared profile: Membership, balance and history sit on the unified guest profile.

Good to know

There is no app to download; the loyalty card lives in the phone wallet.
Because loyalty shares the guest profile, status and behaviour are available to audiences and workflows.
Sign-up takes the email and consent too, so a visit becomes a contact you own.