The stampede blog
Playbooks, product news and hard-won lessons on running busier, more loyal venues — from the team building the platform.
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Sorted by · newest3 ways customers advocate your hospitality brand
Reviews, word of mouth and dark social: the three ways customers advocate your brand, and how to earn more of each.
PayOS connects your Square till to your guest profile
The POS knows what was sold. Marketing knows who opted in. Neither knows it is the same guest. PayOS puts both on one profile, with loyalty linked to the payment card.
Stampede
How boutique hotels balance direct and OTA bookings
OTAs bring reach, direct bookings bring margin and guest data. Four practical ways to tilt the balance towards direct.
Stampede
The revenue-boosting combo of Wi-Fi and bookings data
Bookings and guest Wi-Fi are the two strongest data touchpoints in hospitality. Combined in one CRM, they feed audiences that bring customers back.
Stampede
How to increase loyalty sign-ups in your restaurant
Guests don't join loyalty schemes by accident. Here's where and how to ask them.
Stampede
How to use segmentation to increase guest engagement in hospitality
Collect guest data with Wi-Fi sign-ups, turn it into segments and send campaigns people actually want to open.
How to turn unhappy customers into big spenders
It is easy to write off a customer who has left a negative review. With the right service recovery campaign you can win them back.
Stampede
The secret to mastering your Google reviews
Six factors behind your Google review ranking, and what to do about each one.
Stampede
What to look for in a table booking system
The features that actually matter in a table booking system, split into what guests need and what your team needs, plus the settings that decide whether it works.
Stampede
Scale a restaurant with data, not instinct
Adding a second or third venue is not about copying the first. It is about knowing exactly what worked, and why, before you bet on it again.
Helen Kane
How to improve guest experience with bookings and reviews
Bookings and reviews are two halves of the same guest journey. Link the data behind them and operations, review quality and marketing all get sharper.
Stampede
Smarter cash flow for hospitality venues
Deposits, pre-orders, loyalty and data: four ways to smooth cash flow and lock in revenue before service even starts.