The stampede blog
Playbooks, product news and hard-won lessons on running busier, more loyal venues — from the team building the platform.
Guest Experience
Sorted by · newestThe four types of customer loyalty
Not every regular is loyal in the same way. Find out which of the four loyalty types your guests fall into, and how to move them up the matrix.
Stampede
Using guest data without breaking GDPR rules
Customer data underpins hotel marketing, and GDPR does not forbid it. Here is how to collect and use it legally and safely.
Making a success of your loyalty programme
Choosing a loyalty scheme is half the job. These five decisions determine whether it succeeds.
Why 3-star reviews matter more than you think
The most useful feedback you get is often the middle of the scale. How to read 3-star reviews and reply to them properly.
Stampede
Making sense of loyalty programmes
There is a wide array of loyalty programmes on the market. Here are the four common ones in hospitality, and how to find the right fit for your business.
Stampede
Four ways staff can use CRM data on the floor
Guest profiles only pay off if the team on shift can read them. Four practical ways CRM data improves service.
Stampede
Design a restaurant guests photograph, share and return to
Five design areas, from lighting to signature dishes, that make your restaurant photograph well, get shared and bring guests back.
Stampede
What to look for in a table booking system
The features that actually matter in a table booking system, split into what guests need and what your team needs, plus the settings that decide whether it works.
Stampede
How to improve guest experience with bookings and reviews
Bookings and reviews are two halves of the same guest journey. Link the data behind them and operations, review quality and marketing all get sharper.
Stampede
How to capture more guest data at your venue
Too many fields and guests quit. Too few and you learn nothing. Here's the middle ground.
Stampede
Service recovery in the hospitality industry
Complaints are unavoidable in hospitality. Service recovery is how you handle them, and how a bad night can still end with a loyal customer.
Cate Triendl
How to nail customer service for families
What family-friendly service actually looks like: floor layout, Wi-Fi sign-up questions, staff prompts and a flexible menu, with advice from Day Out with The Kids.
Cate Triendl