The Stampede blog
Playbooks, product news and hard-won lessons on running busier, more loyal venues — from the team building the platform.
Guest Experience
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Customers are loyal for many reasons. And maybe some are not as loyal as you think they are.
Unlocking the Power of Guest Data (Without Breaking GDPR Rules)
Since the introduction of the GDPR in May 2018, with its potential for big fines, it's no surprise that hoteliers are wary of collecting and using customer data. Yet customer data is immensely…
Making a Success of Loyalty Programs [Part II]
In part one of this article, we've broken down the main differences of 4 common loyalty programs used in the hospitality industry. When done right, a loyalty program can contribute a good revenue…
Why 3-Star Reviews Matter More Than You Think (And What to Do About Them)
When was the last time you checked your 3-star reviews? Most businesses pay close attention to reviews on both ends of the scale but miss out on the valuable middle part. It's often presumed that…
Making Sense of Loyalty Programs
According to Hubspot, loyal customers spend 67% more than new customers. Loyalty programs, therefore, can contribute a good amount of additional revenue to your bottom line. But there are a wide…
4 Ways CRM Data Can Be Used in Day-to-Day Service by Your Staff
In today's competitive hospitality industry, delivering an exceptional customer experience is essential. Guests expect more than just good food or a comfortable stay—they want seamless, personalised…
How to Design a Restaurant That Drives Discovery, Shares, and Repeat Visits
Social media and online search now heavily influence where people choose to eat. Restaurants are increasingly judged on how shareable and visually appealing they are online.
Table Booking System Buyer's Guide: 11 Must-Have Features
Keeping track of your table reservations on an old-school booking sheet can be a daunting task, often prone to errors. Plus, taking bookings over the phone adds additional strain on your already busy…
How to Improve Customer Experience With Bookings & Reviews
Managing online table bookings and handling online customer reviews are daily tasks for every hospitality operator. Despite how heavily connected bookings and feedback are in the customer journey,…
How to Capture More Guest Data at Your Venue
For most web forms, the rule for the optimum number of fields is simple: less is more. For WiFi sign-up forms, however, the answer isn't as straightforward.