Walk-ins
Capture the guests who arrive without a booking — the moment they walk in.
What is it?
Walk-ins live in the same diary as your reservations and build the same guest history — they just start at the door instead of online.
Your team adds a walk-in from the floor in seconds. Grab a phone number or email and it links to that guest’s profile on the spot; skip it and the visit still counts towards your venue’s numbers.
And if an anonymous walk-in signs in later — on your Wi-Fi or through a future booking — that earlier visit is matched back to them automatically, so nothing about their history is lost.
Element features
Add a walk-in from the floor with no guest details required.
Walk-ins sit alongside your reservations, not in a separate list.
A later sign-in fills in the guest behind an earlier anonymous walk-in.
Every identified visit feeds the guest’s profile and your marketing lists.
FAQs
No. Seat them now with nothing at all; if they sign in to your Wi-Fi later, that visit is matched back to them automatically.
Their visit is linked to their guest profile, so it shows up in their history and in any marketing lists they qualify for.
No. They sit in the same diary and report alongside your reservations — they simply started at the door.
See Walk-ins running on your venues
Thirty minutes is enough. Book a demo or send a question — both routes land on the same team.