Voice AI
An AI receptionist on the venue's phone line. It answers instantly, checks live availability, and books straight into the day planner.
What is it?
Voice AI answers your venue's phone. It picks up in under a second, any hour of any day, greets callers by your venue name, and holds a real conversation about what they need. No hold music, no voicemail, no lost bookings while your team are carrying plates.
It is not a message-taking service. The agent reads your live availability, offers real times and booking types (Sunday lunch, chef's table, standard dining), and creates the booking in your day planner on the spot, tagged as a phone booking so you can see exactly what the line brings in.
You choose how it answers. Let the agent take everything, or have calls ring your own phones first with the agent stepping in only when nobody picks up. Behaviour can differ during service and after close, so staff answer when they can and the agent catches what they cannot.
A phone booking lands in the same diary as a booking-page booking, attached to the same guest profile. Names and email addresses are confirmed letter by letter on the call, so the confirmation email arrives and the guest is recognised on their next visit.
Element features
Picks up in under a second at any hour, including mid-service and after close.
Reads live availability, offers real times and booking types, and books into the day planner on the call.
Names and email addresses are confirmed letter by letter; party size, date and time are read back before booking.
Ring your own phones first and let the agent catch what nobody picks up, with separate in-service and after-close behaviour.
Each call is logged with duration, outcome and a full transcript, including which calls staff answered and which the agent saved.
FAQs
Real bookings. The agent reads your live availability, agrees a time with the caller, and creates the booking in your day planner during the call, tagged as a phone booking.
Yes. Calls can ring your own phones first, with the agent stepping in only when nobody picks up, and you can set different behaviour for service hours and after close.
It confirms names and email addresses letter by letter, and reads party size, date and time back to the caller before anything is booked.
Yes. Every call is logged with its duration, outcome and a full transcript, so you can see what callers ask for and which bookings the agent saved.
See Voice AI running on your venues
Thirty minutes is enough. Book a demo or send a question — both routes land on the same team.