Automated journeys
Multi-step comms flows triggered by guest state — birthday, post-visit, win-back, anniversary.
What is it?
A journey is a sequence of steps — conditions, waits and messages — that you chain together. A birthday journey waits until a guest’s birthday, then sends a branded offer; a post-visit journey fires once they’ve been in.
Journeys run on each guest’s live profile, not a frozen export. The moment a guest’s profile changes, they’re picked up at the next step — no re-importing, no manual refresh.
Journeys are the bridge between what’s true about a guest and what lands in their inbox — every step sends the right email or SMS at the right moment.
Element features
Chain conditions, delays and sends into one automated flow.
Fire on birthday, post-visit or 90-day lapse events.
Each step checks the guest's current profile before sending.
Wait hours or days between steps without manual scheduling.
See every guest's path and which step they hit.
FAQs
Live profile events like a birthday, a recent visit or a 90-day lapse since last seen.
Yes. Insert delay steps of hours or days, and the journey resumes automatically.
Conditions re-check live profile state at each step, so the path adapts as they change.
The run audit trail shows each guest's path and the exact step they reached.
See Automated journeys running on your venues
Thirty minutes is enough. Book a demo or send a question — both routes land on the same team.